Thank you for shopping with Mega Model! We want you to be fully satisfied with your purchase. Every model we ship is strictly inspected before dispatch and guaranteed to be in good, complete condition. Please read our return and refund policy below before placing an order.

1. Return Window

We accept return requests within 7 days of receiving the product. To start a return, please contact us at lisa@megamodelpro.com with your order number and the reason for the return.

2. Return Shipping Costs

Who pays the return shipping depends on why the item is being returned:

• We pay the return shipping in full if we shipped you the wrong item, or if the model arrived damaged, faulty, or with missing parts. In these cases you will never be charged to send it back.
• The return shipping is your responsibility for any other reason, such as if you simply changed your mind. Please use a trackable shipping service so you can follow your parcel — we cannot be held responsible for parcels lost or delayed on the way back to us.

3. Condition of the Item

To keep returns fair and fast for everyone:

• Please inspect the model as soon as you receive the parcel. If anything is wrong (damage, missing parts, or a fault), record a short unboxing video when you open the parcel — this makes responsibility easy to determine and lets us resolve it quickly and fairly.
• Returns are accepted for items that are unused and in their original packaging. Please pack the model securely (original box plus protective padding) so it arrives back to us undamaged.
• Because every item is inspected before shipping, items that have been used or damaged after delivery cannot be returned or refunded.

4. Damaged, Defective or Incorrect Items

If your model arrives damaged, faulty, or is not what you ordered, we take full responsibility. Please contact us within the 7-day window at lisa@megamodelpro.com and include:

• Your order number
• Photos of the issue
• A short unboxing video recorded on delivery (strongly recommended for damage claims)
• A brief description of the problem

We will make it right at our cost — no return shipping is charged to you. We aim to respond within 24 hours.

5. Non-Returnable Items

For hygiene and customization reasons the following cannot be returned:

• Customized or personalized products
• Items marked as Final Sale or Clearance

6. Refund Processing Time

Once we receive and inspect your return, we will email you to confirm the refund.

If approved, the refund is issued to your original payment method within 5-10 business days (your bank or card provider may take a little longer to post it).

7. Late or Missing Refunds

If your refund has not appeared, first check your bank/card statement again, as it can take a few extra days to post. If it is still missing, contact us at lisa@megamodelpro.com and we will help right away.

8. Contact Us

Questions about returns? Reach our support team any time at lisa@megamodelpro.com. We are happy to help.